At a busy outpatient imaging center, we launched a process automation initiative focused on enhancing efficiency and improving the patient experience through online scheduling and automated workflows. By enabling patients to schedule appointments online at their convenience—coupled with automated confirmations, reminders, and pre-visit instructions—we significantly reduced scheduling-related phone calls and administrative overhead. This not only accelerated the scheduling process but also improved appointment accuracy and patient satisfaction. The streamlined experience empowered patients, reduced no-show rates, and created a more predictable workflow for staff. As a result, the center achieved a 25% increase in patient volumes, demonstrating how digital engagement and automation can drive both operational efficiency and measurable growth.