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Case Study

A large hospital system undertook a focused initiative to optimize its pre-authorization and pre-registration processes, aiming to reduce administrative errors and improve patient throughput. By implementing advanced workflow automation and proactive case management, the team was able to reduce pre-authorization errors to below 1%, significantly decreasing delays in care and insurance denials. The hospital began working one month in advance for all scheduled procedures, ensuring pre-registration was completed early and patients were fully cleared prior to arrival. This approach led to a 20% reduction in no-shows and rescheduled appointments, while improving scheduling efficiency and patient readiness. As a result, the hospital system experienced a substantial increase in patient volume, demonstrating how strategic planning and automation can enhance both operational and clinical outcomes.

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